At Aira Travel, we strive to provide our valued customers with the best possible service and support throughout their travel journey. However, we understand that plans may change, and you may need to cancel or modify your travel arrangements. To ensure transparency and clarity, we have outlined our refund and cancellation policy below:
1. Booking Cancellations:
1.1. Flight Bookings:
Flight cancellations are subject to the rules and regulations set forth by the respective airlines. Some tickets may be non-refundable, while others may be eligible for partial or full refunds, depending on the fare class and airline policies.
Our agency service fee is non-refundable in all cases.
If a refund is permitted by the airline, processing times and fees may apply as per the airline’s guidelines.
1.2. Hotel and Accommodation Bookings:
Hotel cancellation policies vary depending on the property and the dates of stay. We will inform you of the specific cancellation policy at the time of booking.
In some cases, non-refundable reservations may be available at a discounted rate. If you choose such an option, refunds will not be possible in case of cancellation.
1.3. Tour Packages and Activities:
Cancellation policies for tour packages, excursions, and activities differ based on the tour operators involved. We will provide you with the cancellation policy specific to your chosen activity when you book.
2. Refunds:
2.1. Flight Refunds:
If a flight is eligible for a refund according to the airline’s rules, we will process the refund as per their guidelines.
Please note that some tickets may be non-refundable, and in such cases, no refund will be provided.
2.2. Hotel and Accommodation Refunds:
Refunds for hotel bookings will be processed according to the property’s cancellation policy.
If the hotel booking allows for a refund, we will facilitate the refund process on your behalf, deducting any applicable cancellation fees.
2.3. Tour Packages and Activities Refunds:
Refunds for tour packages and activities will be processed based on the cancellation policy of the tour operator.
Some tours may have specific refund restrictions based on the proximity to the scheduled date. Please check the cancellation policy before booking.
3. Cancellation Process:
3.1. To request a cancellation, you must contact our customer support team via phone or email. Please provide your booking details for swift processing.
3.2. The cancellation will be considered confirmed only after you receive a cancellation confirmation from our customer support team.
4. Amendments and Modifications:
4.1. If you need to modify your booking, we will do our best to accommodate your request. However, changes are subject to availability and the specific policies of airlines, hotels, and tour operators.
4.2. Please note that some changes may incur additional charges, such as fare differences or administrative fees.
5. Travel Insurance:
5.1. We strongly recommend purchasing travel insurance to protect your investment in case of unexpected cancellations or interruptions.
6. Force Majeure:
6.1. In the event of force majeure circumstances (e.g., natural disasters, political unrest, or other unforeseen events), refunds and cancellations will be handled on a case-by-case basis in accordance with the policies of the service providers involved.
Please read and understand this policy before making your booking. If you have any questions or need clarification, feel free to contact our customer support team. We are here to assist you and ensure your travel experience is smooth and enjoyable.